Who can I contact to complain? (Members)
Raising a complaint with TPT
If you have a problem or complaint in connection with your pension, please contact us as soon as possible so that we can help.
If we cannot resolve your issue, please email, call or write to one of the managers listed below providing details of your problem:
For any Defined Contribution (DC) scheme:
TPT Administration, PO Box 165, Blyth, NE24 9GU.
Email: sam.anthony@tpt.co.uk
For any other scheme:
Matthew Doggett, Pensions Administration Associate Director, TPT Retirement Solutions, Aire Park, 5th Floor, 3 South Brook Street, Leeds, LS10 1FT.
Email: matthew.doggett@tpt.co.uk
Raising a complaint with your trustees
If after you receive a response from TPT you are still unhappy, you should contact your scheme’s trustees as you have a right at any time to raise a dispute with them under your scheme’s dispute resolution procedure. Details of your scheme’s formal dispute resolution procedure can be provided to you by TPT.
The Pensions Ombudsman
The Pensions Ombudsman is appointed to deal with complaints against, and disputes with, occupational and personal pension schemes. The Ombudsman is completely independent and acts as an impartial adjudicator and may investigate and determine any complaint or dispute of fact or law in relation to a scheme. The Ombudsman will not normally consider any complaint until the internal dispute procedure is completed. However, the Ombudsman does have a Resolution Team which may assist members informally and provide guidance on potential disputes. The Ombudsman can be contacted through its website or at:
The Pensions Ombudsman, 10 South Colonnade, Canary Wharf, E14 4PU
Tel: 0800 917 4487
enquiries@pensions-ombudsman.org.uk
MoneyHelper
Please note that MoneyHelper is a free resource where you can get assistance with pension matters and other choices which may affect your financial wellbeing. MoneyHelper can assist pension scheme members and other beneficiaries by answering questions and providing guidance in connection with their pension benefits, including where a person is having difficulties in relation to their pension scheme. Further information is available from the MoneyHelper website.
Contact details: Tel: 0800 011 3797
From overseas: +44 20 7932 5780